Reconciliation
For benefits software, ben-admin platforms, and HR solutions

Protect your members from unexpected coverage issues

See step-by-step how Noyo automates accuracy with leading data sync features and custom tools.

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Easily identify and resolve issues to prevent disruptions to coverage while Noyo audits data behind-the-scenes

Ditch complex error reports for Noyo’s simple and intuitive interface

Resolve issues with one click instead of endless calls and emails

Cut through the noise with built-in prioritization of the most serious issues

About the Reconciliation experience

Review and resolve data mismatch issues that can impact a member’s coverage with Noyo’s intuitive tool. Issues are surfaced on an ongoing basis for any group that is successfully connected to a Noyo Sync carrier.
The Reconciliation tool is accessed through your Noyo dashboard, which is available to all benefits software partners (stay tuned for future releases of Reconciliation over API). If you need it, dashboard access can be granted by your organization’s Noyo admin.
Reconciliation Home
Step 1: Connect a group

After a group is successfully connected through Noyo, we begin periodically retrieving data refreshes from the carrier’s system (this refresh cadence varies by group). This enables Noyo to compare changes received from the platform to the state of the carrier’s data and identify potential mismatches.

Step 2: Noyo sends alert for new issues

Noyo sends an email alert within one business day of identifying an issue, but up-to-date issues can be viewed at any time by logging into the Reconciliation tool in the dashboard.

Noyo ensures that you only see important issues that could disrupt a member’s coverage, prevent management of enrollment through Noyo, or impede access to care. Here are some examples:

  • Employees who are unexpected or missing
  • Dependents who are unexpected or missing
  • Individual enrollments that are unexpected or missing
  • Date of birth mismatch
  • Social security number mismatch
  • Member account structure mismatch

For issues outside of these categories, like an incorrect house number or termination date, Noyo will not automatically flag a mismatch that occurs after the initial round-trip confirmation of the change is done (for instance, if a change is made directly at the carrier weeks after the Noyo transaction is complete).

Platforms can always GET the state of a member or coverage from the Noyo API to check what the carrier has on file, and send a new member request to make any additional changes.

Step 3: Platform gives input on resolution

Log into the Noyo dashboard and select the Reconciliation tool from the left-hand panel. Noyo always attempts to resolve issues first, but when the platform’s input is required, the issue will appear in the Reconciliation tool.

Filter by status to see any issues that need review.

Reconciliation

To give input on an issue, simply choose the correct option and submit it to Noyo. You can also add notes to give our team further context if needed.

Reconciliation

Step 4: We’ll take care of it!

Once input is submitted, the status of the issue will move to “Processing” as the Noyo team works to resolve it. You can check an issue’s status at any time in the dashboard.

Reconciliation

In most cases, Noyo is able to resolve issues by communicating directly with the carrier, but some issues may require you to send member transactions to alter someone’s coverage (this will be indicated in the tool).

In cases where your input does not resolve the issue, a member of the Noyo team will reach out with further information.

Issues that have been successfully addressed will be marked with a “Resolved” status and the issue will be closed.

Step 1: Connect a group

After a group is successfully connected through Noyo, we begin periodically retrieving data refreshes from the carrier’s system (this refresh cadence varies by group). This enables Noyo to compare changes received from the platform to the state of the carrier’s data and identify potential mismatches.

Step 2: Noyo sends alert for new issues

Noyo sends an email alert within one business day of identifying an issue, but up-to-date issues can be viewed at any time by logging into the Reconciliation tool in the dashboard.

Noyo ensures that you only see important issues that could disrupt a member’s coverage, prevent management of enrollment through Noyo, or impede access to care. Here are some examples:

  • Employees who are unexpected or missing
  • Dependents who are unexpected or missing
  • Individual enrollments that are unexpected or missing
  • Date of birth mismatch
  • Social security number mismatch
  • Member account structure mismatch

For issues outside of these categories, like an incorrect house number or termination date, Noyo will not automatically flag a mismatch that occurs after the initial round-trip confirmation of the change is done (for instance, if a change is made directly at the carrier weeks after the Noyo transaction is complete).

Platforms can always GET the state of a member or coverage from the Noyo API to check what the carrier has on file, and send a new member request to make any additional changes.

Step 3: Platform gives input on resolution

Log into the Noyo dashboard and select the Reconciliation tool from the left-hand panel. Noyo always attempts to resolve issues first, but when the platform’s input is required, the issue will appear in the Reconciliation tool.

Filter by status to see any issues that need review.

Reconciliation

To give input on an issue, simply choose the correct option and submit it to Noyo. You can also add notes to give our team further context if needed.

Reconciliation

Step 4: We’ll take care of it!

Once input is submitted, the status of the issue will move to “Processing” as the Noyo team works to resolve it. You can check an issue’s status at any time in the dashboard.

Reconciliation

In most cases, Noyo is able to resolve issues by communicating directly with the carrier, but some issues may require you to send member transactions to alter someone’s coverage (this will be indicated in the tool).

In cases where your input does not resolve the issue, a member of the Noyo team will reach out with further information.

Issues that have been successfully addressed will be marked with a “Resolved” status and the issue will be closed.

Step 1: Connect a group

After a group is successfully connected through Noyo, we begin periodically retrieving data refreshes from the carrier’s system (this refresh cadence varies by group). This enables Noyo to compare changes received from the platform to the state of the carrier’s data and identify potential mismatches.

Step 2: Noyo sends alert for new issues

Noyo sends an email alert within one business day of identifying an issue, but up-to-date issues can be viewed at any time by logging into the Reconciliation tool in the dashboard.

Noyo ensures that you only see important issues that could disrupt a member’s coverage, prevent management of enrollment through Noyo, or impede access to care. Here are some examples:

  • Employees who are unexpected or missing
  • Dependents who are unexpected or missing
  • Individual enrollments that are unexpected or missing
  • Date of birth mismatch
  • Social security number mismatch
  • Member account structure mismatch

For issues outside of these categories, like an incorrect house number or termination date, Noyo will not automatically flag a mismatch that occurs after the initial round-trip confirmation of the change is done (for instance, if a change is made directly at the carrier weeks after the Noyo transaction is complete).

Platforms can always GET the state of a member or coverage from the Noyo API to check what the carrier has on file, and send a new member request to make any additional changes.

Step 3: Platform gives input on resolution

Log into the Noyo dashboard and select the Reconciliation tool from the left-hand panel. Noyo always attempts to resolve issues first, but when the platform’s input is required, the issue will appear in the Reconciliation tool.

Filter by status to see any issues that need review.

Reconciliation

To give input on an issue, simply choose the correct option and submit it to Noyo. You can also add notes to give our team further context if needed.

Reconciliation

Step 4: We’ll take care of it!

Once input is submitted, the status of the issue will move to “Processing” as the Noyo team works to resolve it. You can check an issue’s status at any time in the dashboard.

Reconciliation

In most cases, Noyo is able to resolve issues by communicating directly with the carrier, but some issues may require you to send member transactions to alter someone’s coverage (this will be indicated in the tool).

In cases where your input does not resolve the issue, a member of the Noyo team will reach out with further information.

Issues that have been successfully addressed will be marked with a “Resolved” status and the issue will be closed.